Refund and Returns Policy
Effective Date: January 6, 2025
At Aramavel, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, this Refund and Returns Policy explains how we handle returns, refunds, and exchanges for products purchased on our website, https://aramavel.com.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be unused, in their original packaging, and in the same condition as received.
- The return request must be initiated within 30 days of the delivery date.
- Certain items, such as personalized or clearance products, are not eligible for returns unless defective or damaged.
2. How to Initiate a Return
To start a return:
- Contact our customer support team at info@aramavel.com or call us at 913-498-4611 with your order details.
- Our team will provide you with return instructions and, if applicable, a return shipping label.
- Pack the item securely and send it to the return address provided.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).
- For partial refunds, we reserve the right to deduct a restocking fee where applicable.
4. Exchanges
We offer exchanges for defective or damaged items:
- Contact us at info@aramavel.com or 913-498-4611 within 7 days of receiving the item.
- Upon receiving the damaged item, we will send a replacement at no additional cost.
5. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Personalized or customized items.
- Clearance or sale items.
- Items not in their original condition, including those damaged or missing parts due to reasons other than our error.
6. Return Shipping Costs
- If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
- For all other returns, the customer is responsible for shipping costs.
7. Contact Information
For any questions or concerns about our Refund and Returns Policy, please contact us:
- Address: 3198 Poe Lane, Overland Park, Kansas, United States
- Phone Number: 913-498-4611
- Email: info@aramavel.com
- Website: https://aramavel.com